Asterisk 13.3.1 Now Available

Share on Twitter Digg this story Click to view a printable version Thu, 16 Apr 2015 03:52:44 +1200 Author: Matt Riddell

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The Asterisk Development Team has announced the release of Asterisk 13.3.1.

This release is available for immediate download at

http://downloads.asterisk.org/pub/telephony/asterisk

The release of Asterisk 13.3.1 resolves an issue reported by the community and would have not been possible without your participation.
Thank you!

The following is the issue resolved in this release:

* --- pjsip: resolve compatibility problem with ast_sip_session
(Closes issue ASTERISK-24941. Reported by Matt Jordan)

For a full list of changes in this release, please see the ChangeLog:

http://downloads.asterisk.org/pub/telephony/asterisk/ChangeLog-13.3.1

Thank you for your continued support of Asterisk!


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Asterisk 12 Progress Report – 12.2.0 and 12.3.0

Share on Twitter Digg this story Click to view a printable version Tue, 10 Jun 2014 07:57:37 +1200 Author: Matt Riddell

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Matt Jordan has posted an Asterisk 12 Update:

It’s been a few months since our update on Asterisk 12, and during that time period, the Asterisk Community has been hard at work enhancing and testing Asterisk – both for existing users of Asterisk 12 as well as in preparation for the next Long Term Support release, Asterisk 13. These new features focus heavily on improving the user experience in the new PJSIP stack and enhancing the existing APIs as well as the new Asterisk REST Interface (ARI). Several of these new features have been released recently in versions 12.2.0 and 12.3.0

Read More


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Upgrade OpenSSL and A2Billing now

Share on Twitter Digg this story Click to view a printable version Thu, 17 Apr 2014 05:19:37 +1200 Author: Matt Riddell

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The A2Billing Team has posted a note asking people to upgrade their systems urgently:

It has been widely reported that a recently discovered bug in OpenSSL compromises the security of communications data. Any A2Billing administrator who has installed an SSL certificate to provide HTTPS encryption on their website should upgrade OpenSSL.

There is more information at http://heartbleed.com/. To check whether your site is affected, go to http://filippo.io/Heartbleed/ and enter the domain name to check.

We've also had a 3rd party security expert audit A2Billing in the interests of increasing security. They have found a major security issue. We've no evidence that this exploit is in the wild, but we advise in the strongest possible terms that you upgrade to A2Billing version 2.0.8 as a matter of urgency.

If you need assistance with upgrading your operating system or A2Billing or an installation with transfer of A2Billing data, then please contact us at sales@star2billing.com

Yours,
The A2Billing Team.
http://www.asterisk2billing.org/


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JIRA, Commit Messages, and Smart Commits (oh my)

Share on Twitter Digg this story Click to view a printable version Fri, 11 Apr 2014 05:12:38 +1200 Author: Matt Riddell

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Matt Jordan has posted details of some changes to integration between JIRA and SVN:

Hey everyone -

Due to a security vulnerability in JIRA, we recently had to upgrade JIRA to version 6.2. While this was a good thing (tm), it did break the snot out of the Subversion plugin. That plugin does a number of things; one of those things is auto-closing issues based on the commit message.

Traditionally, the plugin used the following nomenclature to close an issue:

(closes issue JIRA_ISSUE)

Likewise, tagging a commit with the following linked the commit message to the issue:

(issue JIRA_ISSUE)

While I'd like to believe the Subversion plugin will get fixed at some point, our initial forays into getting it fixed haven't been fruitful. Part of this is reticence on our part to 'customize' the plugin or our JIRA instance further (more on that in a bit); another large part is Atlassian appears to be focussing on an alternate method for tying commit messages back to issues (more on that in a bit as well). Long story short, it doesn't appear like anyone is in a hurry to fix the old Subversion plugin.

Question: why not hack on the Subversion plugin and/or JIRA?

Answer: we could hack around on the Subversion plugin and/or JIRA (it isn't clear yet who is at fault), but the more customization we put into it the harder it is to upgrade the project's JIRA instance. This makes it harder to respond quickly to security vulnerabilities. We've done a lot of work over the past year or so minimizing the customizations so that we can respond quickly to said vulnerabilities in JIRA, and it's been very handy. Unless there's a giant outcry against what I'm about to propose, I'd hope that we don't have to try and modify the plugin ourselves.

Question: what is this alternate method that Atlassian has?

Answer: Atlassian Smart Commits.

Since we have Fisheye integration with JIRA, we can use a different commit message format that will trigger the smart commits in Fisheye, which will do all of the auto-closing for us in JIRA. In fact, as the name 'smart commit' implies, it can do a lot more than just close the issue, including leaving comments and other fanciness. It does mean however that our commit message format will have to change.

The biggest implication of changing the commit message format is making sure that patch submitters are properly attributed, such that the release summary scripts and other parts of the Asterisk project pick up who actually wrote the patch. Right now, I'm proposing something like the following:

ASTERISK-12345 #close
ASTERISK-12345 #comment patch my_awesome_fix.diff submitted by jdoe (license 12345)

You can see a commit that contains some smart commit tags in it here, which use a format similar to what is above.

What do you all think?

Matt

--
Matthew Jordan
Digium, Inc. | Engineering Manager


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Call center satisfaction survey - results are out

Share on Twitter Digg this story Click to view a printable version Wed, 09 Apr 2014 04:27:27 +1200 Author: Matt Riddell

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Lenz from QueueMetrics has posted a link to their free eBook on Call Center satisfaction. Sorry for the delay in getting this up:

We are pleased to announce that our first call-centre customer satisfaction survey is online as a free eBook. We want to thank you all for supporting us in this research and answering to our questions.

According to our corporate philosophy that binds accurate data measurement to relevant business improvements, in 2013 we sent you a survey about the usage of Asterisk® and QueueMetrics™ for your daily needs in call-centers management, analysis and statistics. This was done to assess your perceived needs so that we could prioritize future improvements.

The results are quite relevant to all professionals who create or manage call-centers with Asterisk®. Too often, an Asterisk-based PBX is still perceived as a risky proposition by clients switching from other systems. But definitely Asterisk® proved to be a valid platform to build contact centres with, and grants its users an impressive level of customer satisfaction.

The survey 2014 is available for free download at http://queuemetrics.com/callcenter-survey.jsp

Do not hesitate to send us your feedbacks and suggestions. Your opinion is precious for us!

Warm regards,

Lorenzo Emilitri
Founder, Loway


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