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astcallcenters: Outgoing calls on TrixBox

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Author: Matt Riddell
Daily Asterisk News
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Lenz has posted details of a new tutorial for treating outbound calls as if they were inbound:

Hello list,
we have prepared a new tutorial on how to trace outbound calls made on a TrixBox system as if they were incoming calls. This is pretty useful if you have a call center built on TrixBox and would like to trace outgoing calls by dividing them into campaigns (e.g. for each client) and then having all stats of completed / lost / hourly reports and so on.

The tutorial can be found on http://queuemetrics.com/download.jsp in the "TrixBox / FreePBX documentation" section (scroll to the bottom of the page).

We welcome suggestions and comments!
l.


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Loway Research - Home of QueueMetrics
http://queuemetrics.com


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