Inbound Call Centre Solutions

We've been developing solutions for call centres around the world and have a strong record of saving money and increasing productivity.

VentureVoIP has a range of call centre solutions which can be customised to meet the requirements of your call centre precisely.

Easy to use

We've designed the system from the ground up to be easy to use and reconfigure.

This means that you don't need to call in external support when you need to make changes like moving people in and out of queues.

One of the great things about this is that it gives you the confidence to shift around staff as the call load goes up and down in your call centre.

Extensive Reporting

You can view reports on individual agents, queues, time periods etc.

There are multiple reports including KPI, time each agent has spent on the phone and how much work each queue is generating.

We can also provide customised 'heads-up' displays on a projector or flat screen display to show real time graphs of the status of each queue and the performance of the agents in them.

Unlimited Inbound Lines

Because each call centre system we sell is also an Enterprise ConduIT3 PABX, you can realise the cost savings and expandability of being part of the VentureVoIP Exchange Network.

This means that all it takes is a call to us if you're expecting high call volume and we'll sort it out for you within a couple of days.

Unlimited Agents

If you need to change one of your staff temporarily into an agent, it's as simple as clicking a few buttons in your web browser. No need to keep spare agent logins for temp staff or call support to get the PABX changed.

Remote Agents

One of the great things about owning a VentureVoIP call centre solution is that your staff don't even have to be in the office!

They could be working from home, calling in from a remote office, or just receiving calls on their cell phones.

Just because your staff can't get to work, doesn't mean you need to shut down the business! No more worries about pandemics or snow storms!

Call Recording

Every full system comes with the capability to record calls either on a per-queue basis or during a call (when used with supporting phones).

More Questions?

If you still have more questions or would like to apply for a quote, please get in touch with one of our friendly sales staff and we'll get you sorted