Blended Call Centre Solutions

VentureVoIP provides blended inbound and outbound call centre setup by the tight integration between SmoothTorque™ (our outbound dialler) and our inbound call centre solution.

SmoothTorque™

SmoothTorque is a piece of software which allows you to make outbound calls, and connect them to agents just as if they were inbound calls.

It can remove all of the numbers which are busy or disconnected as well as removing answer machines and IVR messages

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ConduIT3 Call Centre

Our inbound solution can be combined with SmoothTorque™ to basically keep people busy whether there are inbound calls or not. Using the call centre product you can treat every call coming in with the full range of ConduIT3 features (call recording, reporting etc).

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